Business & Property Quick Start

Objective

Create the business record. After approval you can use a Business QR 5×7 (company-managed payments), send a private /join link for Individual Employee QR 5×7s (direct to the employee’s registered payout account), or both.

Steps

1. Open https://gratitude-movement.com/onboard only — never a preview host.
2. Use this business’s real name and its own work email (front desk, spa, salon, airline, restaurant — not a shared Gratitude office email).
3. Finish the survey until you see it complete.
4. Wait. Your Gratitude contact will Set live and send you the link for people who get their own card.

Caution

• Do not send housekeepers this first form.
• If the business name never appears after 10 minutes, tell your Gratitude contact the business name — do not redesign the form.

Steps

1. Copy the link that looks like https://gratitude-movement.com/join/XXXX — always that host, never a preview URL.
2. Send it only to people who get their own card and QR.
3. Each of those people fills it once. They should see the business name at the top.
4. Do not send it to anyone who only shares the hotel pot. They do not enroll, and they do not need Stripe.
5. If they see “unknown” or the wrong business, they have the wrong link. Stop and ask for a new one.

Steps

1. Open your property’s live /join link.
2. Complete name, work email, title, employee ID (if you have one), and phone.
3. Upload a clear headshot in Employee Photo.
4. Use the same email if there is a second photo step.
5. Submit until you see you’re in.

Caution

• A missing photo does not block enrollment. The logo placeholder shows until a photo is on file.

Guest flow

1. Guest scans the Thank You QR on the stand.
2. The page opens on https://ty.gratitude-movement.com/thank-you?e=… for that person.
3. They may leave a thank you. They may leave an optional tip. They may do neither.

• The QR is unique to the team member. Do not photocopy someone else’s code.
• If the page is generic (no name), the code is wrong or not live yet. Tell your GM.

For the guest

1. Tap optional digital gratuity on the Thank You page.
2. Pay. On-screen thank you means the guest finished — payout timing follows Stripe.

For the team member

• Finish Stripe from the Gratitude setup link your contact copies in admin (https://gratitude-movement.com/connect?id=…), not a Stripe Dashboard paste.

Escalate when

• The business never appears after signup.
• Staff see the wrong property name.
• Scan opens a page with no name.
• Photo uploaded but Thank You still shows only the logo after a day.