The Gratitude Movement

Hotel & Staff Quick Start

For general managers and team members. No printing required to go live with Thank You. Videos will drop into these slots when they are ready.

Staff enrollment walkthrough →

Est. 5–10 min

Video coming soon

Property signup

1. Register the property

The GM completes one form. Housekeepers do not fill this. You will get a different link for the team after we turn you on.

VIEW STEP-BY-STEP SOP

Objective

Create the hotel record so we can issue a staff enrollment link that already knows your property name.

Steps

  1. Open https://gratitude-movement.com/onboard only — never a preview host.
  2. Use the hotel’s real name and a work email someone checks.
  3. Finish the survey until you see it complete.
  4. Wait. Your Gratitude contact will Set live and send you the staff link.

Caution

  • Do not send housekeepers this first form.
  • If the hotel name never appears after 10 minutes, tell your Gratitude contact the hotel name — do not redesign the form.
Register the property
Est. 2 min

Video coming soon

Staff link

2. Send the staff link

After the property is live, each person uses the /join link. The hotel name is already in the link. They should not type it.

VIEW STEP-BY-STEP SOP

Steps

  1. Copy the link that looks like https://gratitude-movement.com/join/XXXX — always that host, never a preview URL.
  2. Send it only to your team.
  3. Each person fills it once. They should see the hotel name at the top.
  4. If they see “unknown” or the wrong hotel, they have the wrong link. Stop and ask for a new one.
Staff walkthrough
Est. 3–5 min

Video coming soon

Photo upload

3. Enroll and add a photo

Name, email, phone, and a headshot. If there is no photo yet, guests see the Gratitude logo.

VIEW STEP-BY-STEP SOP

Steps

  1. Open your property’s live /join link.
  2. Complete name, work email, title, employee ID (if you have one), and phone.
  3. Upload a clear headshot in Employee Photo.
  4. Use the same email if there is a second photo step.
  5. Submit until you see you’re in.

Caution

  • A missing photo does not block enrollment. The logo placeholder shows until a photo is on file.
Staff enrollment steps
Guest: 30 sec

Video coming soon

Guest scan

4. What a guest sees

Scan opens one page: photo (or logo), name, thank you, and optional digital gratuity. Never required.

VIEW STEP-BY-STEP SOP

Guest flow

  1. Guest scans the Thank You QR on the stand.
  2. The page opens on https://ty.gratitude-movement.com/thank-you?e=… for that person.
  3. They may leave a thank you. They may leave an optional tip. They may do neither.
  • The QR is unique to the team member. Do not photocopy someone else’s code.
  • If the page is generic (no name), the code is wrong or not live yet. Tell your GM.
Thank You host
Optional

Video coming soon

Digital gratuity

5. Optional digital gratuity

Tips are optional. They are not processed inside GoHighLevel. Staff finish Stripe when invited.

VIEW STEP-BY-STEP SOP

For the guest

  1. Tap optional digital gratuity on the Thank You page.
  2. Pay. On-screen thank you means the guest finished — payout timing follows Stripe.

For the team member

  • Finish Stripe from the Gratitude setup link your contact copies in admin (https://gratitude-movement.com/connect?id=…), not a Stripe Dashboard paste.
The Gratitude Movement™
If stuck

Video coming soon

When to ask

6. If something is missing

Send one sentence: hotel name, staff name, and what you see — or what you want to see.

VIEW STEP-BY-STEP SOP

Escalate when

  • The hotel never appears after signup.
  • Staff see the wrong property name.
  • Scan opens a page with no name.
  • Photo uploaded but Thank You still shows only the logo after a day.
Email Gratitude